Previously, customer services are fulfilled through forms that customers must fill up with information and their concerns. Clients then need to wait until somebody gets in touch with them to address their queries. Fortunately, for us, these are all in the past because live support chat for website services were invented. These days, live chat support is the newest way to interact with your website visitors.
What is live chat support?
Live support chat for website services enable you to have constant communication with visitors on your site. Visitors can click on your live chat widget in order for them to start a conversation with you or a representative. Having a live website chat support also allows you to assist potential customers visiting your site in real time.
Aside from real-time communications with site visitors, there are also other features of live support software that can help you manage your site such as:
- Ability to monitor customer’s behavior on your website.
- You can see where your visitors are from, which page they are looking at, and what referred them to visit your site.
- When you are away, you can pick whether to remove the live chat widget or turn it into a contact form.
- You can also get feedback from the visitor of your website on how well the conversation went.
Some live services are expensive; so you need to do some research in order for you to select the right live support software for your website. Some website live support services offer a free trial in order to help you decide whether it is an ideal choice for you and your business.
Here are 5 start-up friendly live support chat for website services ideal for startups and solopreneurs:
If you're a startup or small business, you definitely want to consider Chartra. As a small business starting up, cost is always a factor. Which is why Chatra has a free plan (yes, a free plan that actually works) that has every basic feature of a live chat that you and your business could possibly need at this point.
We are huge fans of Chatra as well, and we are currently using Chatra's paid version on our website. We rave about how it has all the features we need, yet without the complication of a similarly awesome product such as Intercom.io (which is in itself an amazing product, for companies that are scaling quickly and globally).
Intercom.io is a brilliant chat app that is constantly innovating and rolling out new features for new users to enjoy.
The app goes beyond simply being used “for communication with visitors”. Sold as an “all in one” platform, Intercom.io combines features that help empower sales, marketing, product, on top of the customer support team.
The only drawback that most small companies mention when it comes to Intercom.io is its hefty price tag. Browse Intercom.io’s website to ascertain if its features prove to be useful to you and your business needs.
WhosOn is one of the best website live support services out there. It has several features with customer behavior tracking and analysis as its most outstanding element. This feature is very useful in terms of understanding customers better - and this is what makes WhosOn a good option for small and mid-size businesses.
WhosOn is a live support chat for website service that is also good for tracking your visitor’s experience while they are on your site. Aside from the WhosOn chat service, it also offers chat surveys that helps you gather important information about your site’s visitors. With this data, you can learn more about your customer and how to handle their needs better or provide the support that they need.
WhosOn plans start at $33 per user per month.
LiveHelpNow is a live support chat for website service that works with a number of popular content management systems and eCommerce platforms such as Wordpress, Drupal, Magento, Prestashop, and CS-cart.
Small business owners can select a plan that best suits them and customize what type of service they want. LiveHelpNow offers live chat support for website, an email ticketing system, an FAQ builder, and a call management system. LiveHelpNow also offers SMS chat for customers who are more comfortable with texting rather than chatting online.
LiveHelpNow also has its own analytics, but it can still be integrated with Google Analytics without a hitch.
LiveHelpNow plans start at $21 per user per month and offer discounts when you sign up for multiple bundles.
If you are searching for a basic, no-frills, and user-friendly live support chat for website service, then Olark is a great fit for you. Olark does not have flashy designs, unlike other live support for website services; but it is quite as useful as all well as all the others.
One of the biggest advantages Olark has compared to other chat support for website is the ability to integrate other platforms like HubSpot, MailChimp, Shopify or Wordpress.
Olark also offers real-time chat and searchable transcripts of live chats. This is to help you collect data and customer insights from feedback. You can also use this data in improving your website and your marketing strategy. Olark also provides customer surveys which let you ask for the visitor’s feedback at any time of the conversation.
Olark plans start at $17 per user per month and discounted options are available if billed yearly or biannually.
Aside from the five services listed above, there is still quite a number of live support software available out there in the market. Understanding the exact needs of your company is very critical in choosing the right service to use.
Of course, budget is also an important part of any solopreneur or startup consideration, especially if you are bootstrapping.
There are live support software out there that offer free trials. So, if you are still undecided after doing your research, then try using the platforms on this list and see which one best meets your needs.